Some of the most common questions we get asked. Click on a question to read the answer.

The TravelScoot ™ mobility scooter is suitable for anyone who’s legs are giving them trouble but who are otherwise in fairly good shape. This can have many reasons, such as: Arthritic legs, obesity, back and/or hip problems, Muscular Dystrophia, MS, polio, just to name a few. The TravelScoot ™ can also help people with pulmonary issues who carry oxygen remobilize their life. Even people who are due to reduced lung function dependent on external oxygen, can under certain circumstances with the scooter TravelScoot ™. A mobility scooter can also be very helpful when dealing with temporary mobility limitations due to operations or leg injuries etc.

Whether the TravelScoot ™ mobility scooter can replace a wheelchair has to be determined case-by-case. When a person with disabilities can no longer stand and walk without assistance, there may be no alternative to a wheelchair. If this is the case, the TravelScoot ™ mobility scooter will probably no longer be an option.

Under any other circumstances, it’s worth a try! The TravelScoot ™ has helped many of our customers have regain their independence.

The TravelScoot ™ is classified as a travel scooter for CONVENIENCE ONLY. Medicare is very strict; they will not pay for anything that increases your mobility outside of the home. Your physician may write a prescription for one, but the insurance companies don't see travel as a medical necessity. Medicare and most insurance companies will only approve reimbursement of a mobility scooter ( non-travel type) if the individual is unable to operate a manual wheelchair and the scooter is medically required to sustain the individual's daily living within the 4 walls of their home. A person who can stand and walk small distances will generally not be approved by Medicare or private insurance for any type of mobility scooter. Only in rare cases have Medicare and other insurers helped individuals pay for a TravelScoot ™ as an exception. This should be discussed with them directly. However, it should be noted that if your doctor has given you a RX for a travel scooter, then you may be able to apply the cost of the TravelScoot ™ as an accrual against qualifying for the Federal Medical Income Tax Deduction. Whether or not you'll be able to deduct full or partial cost is dependent on each individual's personal circumstances. This should be discussed with a tax professional. We are not a DME (durable medical equipment) provider, nor are we FDA approved.

All single-seat electric scooters with more than two wheels are considered handicap vehicles and permitted wherever walking is the only alternative. This includes public buildings such as airports, museums, trade shows, shopping malls, department stores as well as outdoor facilities like theme parks, county fairs, walkways, etc.

If you have to use the road, when there is no sidewalk for example, ride on the extreme opposite shoulder facing oncoming traffic, just as a pedestrian would. Watch out for depressions!

It is strongly advised to use lights and flags for visibility. These are available at any bicycle shop.

The TravelScoot ™ handles wheelchair ramps with ease, and short, hard sections of grass as well as gravel paths are also not much of a problem for anyone of average size.

Prolonged use under such conditions will drain the battery on any mobility scooter rather quickly.

Rule of thumb: The heavier the rider, the lower the climbing ability.

Cobblestones are no fun no matter what vehicle you are in or on, but the TravelScoot handles it quite well. In some cases however, the rider may find it unpleasant or even unbearable. In this case, our suspension seat post can provide relief.

The TravelScoot ™ is controlled with both hands, just like any bicycle or motorcycle. This means that one-handed operation results in impaired safety.

However, since the TravelScoot ™ is much slower than bicycles etc. (approx. 4 to 5 mph), one-handed operation is tolerable in certain situations. We have also relocated the twist throttle to the left side to enable customers with a stronger left hand to operate the TravelScoot ™.

Even without a special need, one-handed operation may be necessary when traveling with luggage, for example, when trailing a wheeled suitcase. The rider must be aware that they can apply only one of the two brakes, and exercise great caution, also with regard to others.

Due to the very low weight of the electric scooter, a lock installed in the vehicle makes little sense. A potential thief could simply carry the TravelScoot away and then crack the lock later in peace.

In order to secure the E-Scooter well, a cable lock is therefore best suited, to be acquired in the bicycle specialized trade. You chain the scooter to a stationary device - such as a bicycle stand, fence, bar, etc. - so that it cannot be carried away.

However, this does not secure the battery yet. An effective theft protection of the battery would be quite complex and would also increase the weight of the scooter disproportionately. It is therefore easiest to take the battery, which weighs only about two kilograms, with you.

Since you can take the TravelScoot almost everywhere with you or even drive it because of its compact dimensions, it is rarely necessary to lock the electric scooter!

All airlines are obligated to carry wheelchairs and other mobility aids free of charge, provided the aircraft is large enough. The airline determines whether these are to be stored in the cabin or baggage hold.

Generally, mobility aids are handled in the same manner as strollers: They can be ridden to the door of the aircraft and are returned to you there upon arrival. The transportation of batteries is subject to special requirements.

Your TravelScoot ™ can be ridden on cruise ships in most cases, but we recommend checking with the cruise line in each case to be certain. For many of our customers, their TravelScoot ™ made their cruise much more enjoyable.

Some of the advantages:

1. The TravelScoot ™ will fit through cabin and elevator doors.

2. While the cabins can be quite small, the compact folded size of the TravelScoot ™ requires very little space.

There’s no simple answer to that question. Every person’s sensibilities and body are different.

The seat and backrest are well-padded, comparable to a good dining-room chair.

There are no armrests; the TravelScoot ™ may not be suited for people who find these indispensable.

Please do not dispose of old batteries in your household trash! Most communities provide disposal and recycling locations that will accept batteries of all types. Please check locally.